Privacy Policy

Information We Collect

We collect information you provide directly to us, information collected automatically when you use the website, and information received from others in connection with your request.

• Contact information, such as your name, email address, telephone number, mailing address, and preferred method of contact.
• Property, solar-project, service, contract, billing, and matter details that you choose to provide.
• Documents and supporting materials that you upload or send to us, when document submission is made available in the future.
• Device and usage information, such as browser type, operating system, IP address, pages viewed, approximate location derived from IP address, and the date and time of your visit.
• Cookie, analytics, UTM, and referral information, including information about how you reached the website and how you interact with it.

How We Use Information

We use personal information to review and respond to your request, assess whether coordination may be appropriate, and communicate with you about your request.

We may use information to coordinate with independent third-party service providers, resolution partners, and law firms only as needed to handle the homeowner's matter. We also use information for service communications, website operation, security, recordkeeping, and to understand and improve the website and our services.

How We Share Information

We may share personal information with service providers that help us operate the website or support our services, and with resolution partners or other independent third parties involved in handling your request. We may also share information when required by law, legal process, or a valid government request; to protect rights, safety, and property; or in connection with a business transaction permitted by law.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

Calls, Texts, and Communications Consent

Separate optional text and call choices let you choose whether Coast 2 Coast may text the number you provide about your request and whether Coast 2 Coast may call that number, including through automated technology or prerecorded messages. We record each choice. Leaving either choice unselected does not prevent you from submitting a request; we may respond by email instead.

If you opt in to text messages, you may opt out by replying STOP. If you opt in to calls, you may withdraw that choice by contacting us at [PLACEHOLDER CONTACT]. Consent to texts or calls is not required to use the service. Your mobile provider's message and data terms may apply.

Cookies and Analytics

We may use strictly necessary cookies to operate the website, functional cookies to remember choices, and analytics technologies to understand website traffic and use. UTM parameters and referral data help us understand which sources direct visitors to the website.

Most browsers let you remove or block cookies through browser settings. Blocking some cookies may affect website features. You may also use applicable browser or device controls for analytics and advertising preferences; however, we do not use personal information for cross-context behavioral advertising.

Data Retention and Security

We keep personal information for [PLACEHOLDER — RETENTION PERIOD] or longer when reasonably needed for the purposes described in this policy, to meet legal obligations, resolve disputes, or enforce agreements.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No internet transmission, storage system, or security measure is completely secure, and we cannot promise absolute security.

Your Privacy Rights

Depending on where you live, you may have rights to request access to, deletion of, or correction of personal information. California residents and residents of other U.S. states with applicable privacy laws may also have the right to opt out of certain uses or disclosures of personal information, including sale, sharing, or targeted advertising where applicable. Coast 2 Coast does not sell personal information or share it for cross-context behavioral advertising.

To make a privacy request, email [PLACEHOLDER CONTACT EMAIL]. We may need to verify your identity before responding. If an authorized agent makes a request for you, we may ask for proof of that authority and information to verify your identity.

We will not discriminate against you for exercising rights available under applicable privacy law. Some requests may be limited by law or by exceptions that apply to the information at issue.

Children's Privacy

This service is not directed to people under 18. We do not knowingly collect personal information from people under 18. If you believe that a person under 18 has provided personal information to us, contact us at [PLACEHOLDER CONTACT] so we can review the concern.

Third-Party Links

This website may link to third-party websites or services. Those third parties have their own privacy practices, and we are not responsible for their content or practices. Review a third party's privacy policy before providing information to it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise its effective date. Your continued use of the website after an update is subject to the updated policy to the extent permitted by law.

Contact Us

For questions about this Privacy Policy or our privacy practices, contact [PLACEHOLDER CONTACT].